If your charts are completely blank but our app says you are Connected, your iPhone settings are most likely blocking our connection to your Apple Health data. This can happen even when everything looks fine in the app, so it is always worth a check.
⚙️ How to fix permissions in your iPhone settings
- Open the Settings app on your iPhone (the grey gear icon).
- Tap Privacy & Security > Health.
- Select Human Health.
- Flip the switches on for the health stats you want to use with Synced Vitals, or tap Turn On All.
🍏 Choosing how much history to share
Newer versions of iOS ask a second question when you connect. After you pick which health stats to share, you choose how far back we can read:
- Past 30 days and future data: we can read the last 30 days, plus anything new from now on.
- All recorded and future data: we can read your full history.
Once these steps are done, you can open our app and add your Vitals and sync the data. See the article: How to set up Synced Vitals.
❓ Completed these steps but your graphs are still empty? Your phone's health app might not have any data yet to send over to us. How to get your wearable data into your phone's health app
🔄 Numbers looking doubled or inflated instead of empty? Your phone might be reading the same vital from two devices at once. How to fix duplicate data for Synced Vitals
Still stuck? Email us at support@human.health and we will help you sort it out.