If your charts are completely blank but our app says you are Connected, your iPhone settings are most likely blocking our connection to your Apple Health data. This can happen even when everything looks fine in the app, so it is always worth a check.
⚙️ How to fix permissions in your iPhone settings
- Open the Settings app on your iPhone (the grey gear icon).
- Tap Privacy & Security > Health.
- Select Human Health.
- Flip the switches on for the health stats you want to use with Synced Vitals, or tap Turn On All.
Then open our app go to the insights page > Select Vitals > Click resync to load your data.
❓ Completed these steps but your graphs are still empty? Your phone's health app might not have any data yet to send over to us. How to get your wearable data into your phone's health app
🔄 Numbers looking doubled or inflated instead of empty? Your phone might be reading the same vital from two devices at once. How to fix duplicate data for Synced Vitals