🚨 Before you start
If you have tried resyncing and your chart is still empty, the data is almost certainly not reaching us from your phone. Either your phone's health app does not have it yet, or your phone settings are holding it back.
Because our app cannot get around your phone's settings for you, you will need to sort this out on your device. Follow this quick checklist.
1. Make sure your phone has data to share
We cannot see your data if it is not in your phone's built-in health app.
- Open your phone's health app: Apple Health on iPhone, or Health Connect on Android.
- Look for what you are missing: check whether your steps, sleep or weight entries are showing up in there.
💡 No wearable? If your steps or sleep are missing, open your phone's health app and check that step and sleep tracking are turned on.
❓ Nothing there? Your wearable is not sending its data to your phone yet, so there is nothing for us to read. How to get your wearable data into your phone's health app
✅ Data is there? Move on to step 2.
2. Check permissions in your phone settings
If your phone's health app does have the data but your charts are still blank, your phone settings are most likely blocking it. Jump straight to the quick fix for your phone:
- 🍏 If you use an iPhone: How to manage iPhone permissions for Synced Vitals
- 🤖 If you use an Android: How to manage Android permissions for Synced Vitals
💡 On iPhone this is worth checking even when everything looks fine in the app. Apple Health does not tell us when a permission has been switched off, so we cannot flag it for you.
Only your recent data showing?
When you first connect a vital, we bring in the last 30 days from your phone's health app. Your older history is not missing, we just have not pulled it in yet.
To go back further:
- Head to the Insights page and tap Vitals.
- Scroll backwards through the chart to the dates you are missing.
- Tap the Resync button at the top right of the chart.
Repeat as you scroll further back.
Data showing, but the numbers look wrong?
🔄 If your charts have data but the numbers look doubled or way too high, your phone might be counting the same vital from two devices at once. How to fix duplicate data for Synced Vitals
❓ Still stuck? Email us at support@human.health and we will help you sort it out.