Sometimes we pause the Researcher for a short time, or it runs slower than usual. When that happens you see a banner in the Researcher. This article explains what each one means and what still works.
Researcher is paused
We have paused new research while our team checks that everything is working as it should. We do this when we find a problem, or when we want to be extra careful.
While the Researcher is paused:
- You can still open the Researcher and read your past findings
- You can still read and save findings in your feed
- You cannot ask new questions
- Followed questions do not get new findings
If a question was running when we paused, it may stop before it finishes. You can ask it again once we are back.
Researcher is running slowly
The Researcher is working, but research is taking longer than usual. This can happen when many people are using it at once, or when a research source is slow.
You can still ask questions and read findings. Your research will finish, it just takes longer. You will still get a push notification when it is ready.
If you still see the banner after a day or two, or something else looks wrong, contact support@human.health.
Still have questions? Please contact us at support@human.health and we will be happy to help.